Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

1.1 Information You Provide:

• Account Information: Name, email address, phone number, company name, and password
• Google Account Information: When you authenticate with Google, we receive your name, email address, and profile picture
• WhatsApp Business Information: Business phone number, WhatsApp Business account credentials
• Customer Data: Messages, contacts, conversation histories that you process through our Service
• Calendar Data: With your permission, calendar events, availability, and scheduling information from Google Calendar
• Payment Information: Billing details processed by our payment processors (we do not store full credit card information)

1.2 Automatically Collected Information:

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking: We use cookies and similar technologies to maintain your session and improve our Service

2. How We Use Your Information

We use the collected information for:

• Providing, operating, and maintaining our Service
• Processing and managing your WhatsApp conversations
• Integrating with Google Calendar to schedule appointments
• Authenticating your identity and managing your account
• Processing payments and managing subscriptions
• Sending you administrative and service-related communications
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve our Service
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations

3. Google API Services User Data Policy Compliance

SmartAlly's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google Calendar Access:

We request access to your Google Calendar only to:

• Create calendar events when scheduling appointments through WhatsApp
• Read calendar availability to prevent double-booking
• Update or cancel appointments as requested
• Send calendar invitations to your customers

Google Authentication:

We use Google Sign-In to authenticate users. We only access basic profile information (name and email) necessary for account creation and management.

Limited Use Commitment:

• We only use Google user data for providing and improving features explicitly visible to you
• We do not transfer Google user data to third parties except as necessary to provide our Service or as required by law
• We do not use Google user data for serving advertisements
• We do not allow humans to read your Google data unless: (a) you give explicit consent, (b) it's necessary for security purposes, or (c) required for compliance with applicable law

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our Service (hosting, analytics, payment processing, customer support)
• WhatsApp/Meta: Your business messages are transmitted through WhatsApp's infrastructure
• Google: Calendar data is stored in your Google account and accessed through Google's APIs
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 90 days, except where we are required to retain it by law.

7. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Revoke Consent: Withdraw consent for data processing where consent is the legal basis
• Revoke Google Access: Disconnect Google Calendar and authentication at any time through Google Account settings

To exercise these rights, contact us at connect@smartally.io or through your account settings.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our Service, you consent to the transfer of your information to countries that may have different data protection rules than your country.

10. Third-Party Services

Our Service integrates with third-party services. These services have their own privacy policies:

• WhatsApp Privacy Policy
• Google Privacy Policy

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our Service
• Improve Service performance and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also send you an email notification for significant changes. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: connect@smartally.io
Website: https://smartally.io
Company: SSO Agency

14. Data Protection Officer

For data protection inquiries specific to GDPR or other privacy regulations, you can reach our data protection contact at: privacy@smartally.io